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Potential Power Nutrition

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Shipping Policy


General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.


Delivery Location

Items offered on our website are only available for delivery to addresses in the United States and Canada. Any shipments to other countries are not available at this time.


Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to process your order within 1 business day of the date of purchase. Business day include Monday to Friday, excluding national (US) holidays.

Please note that we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.


Delivery Instructions

If you have any special delivery requirements, please provide them to us in the order notes field during the checkout process.


Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once you’ve entered your address on the checkout page, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any such charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.


Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately using the form here. Products damaged during transport may be replaced at our discretion. The following criteria must be met in order for a damaged product to be eligible for replacement:

  • The internal seal of one or more packets must be compromised- cosmetic damage to the exterior of the box is not covered.
  • Photographic evidence of the damage must be provided with the replacement request.

Fraud

We reserve the right to deny service to an individual on the basis of suspected fraud. This may be petitioned, and it will be handled on a case by case basis.


Questions

If you have any questions about the delivery and shipment or your order, please contact us using the form here.